Important Updates to the Symantec Donation Program at TechSoup Kenya

Symantec announcement

Urgent update to all current Symantec users (April 28, 2020): We were recently notified that current Symantec enterprise customers have received the email below from Broadcom. To ensure continued service, it is our understanding that users will need to switch over to a Broadcom account before May 1, 2020.

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"Dear Valued Symantec Customer, As you know, in early November 2019, Broadcom Inc. and its affiliates acquired the Symantec Enterprise Security Business (Press Release). As a result of the acquisition, Symantec is upgrading the web authentication mechanism (Identity Provider) and all Symantec accounts will be migrated to Broadcom's Identity Provider. Your Symantec account will stop working from May 1, 2020.

You must activate your Broadcom account to complete this migration and update your profile information before you continue accessing the product portal.

To activate your Broadcom account, click here.

Account activation requires you to reset your password and setup multi-factor authentication. Once you activate your account, you can logon to https://securitycloud.symantec.com/cc/landing to access the product portal.

After you complete account activation, please update your profile information here. Updating the profile is a required step for you to be able to continue accessing the products. Please provide complete and accurate information in your registration profile. Failure to do so could result in delayed and/or rejected account requests.

If you experience issues with login, activation, or password reset, please use:

If the problem persists, please contact support."

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Our team at TechSoup has reached out to Broadcom. We are currently gathering information and will update you as we learn more.

On August 8, 2019, the San Jose–based company Broadcom announced it would acquire all Symantec enterprise assets. These assets include the following products that have been available through the Symantec Donation Program at TechSoup Kenya:

  • Symantec Endpoint Protection 14
  • Symantec Endpoint Protection Small Business Edition
  • Symantec Mail Security 7.5 for Microsoft Exchange

The acquisition was finalized on November 4, 2019. We were required to take the products out of stock until a new contract was negotiated with Broadcom. Although we have completed a new contract, there are challenges that impact all Symantec distribution partners as Broadcom creates new order and fulfillment mechanisms for enterprise products. At the moment, we do not know the date when these products will once again be available as donations to TechSoup Kenya members. We will continue to update you with details as we learn more.

drawing of a shield blocking bad things from reaching a laptop

We did already reaffirm our contract with NortonLifeLock, which is now a separate entity from Symantec. This consumer-level security product remains available in our catalog and is still available as a donation:

Norton Security Deluxe

**Organizations may request one Symantec Norton security product,Norton Security per year.

GET NORTON SECURITY DELUXE

Since 2002, TechSoup Global has provided critical technology resources to nonprofits through our online donation programs. This marketplace depends on the generous offers that are made available to the sector by the world's leading tech companies. Changes that occur within those companies can therefore have an effect on what's available through TechSoup's marketplace.

If you currently use a Symantec enterprise product, it is our understanding that your annual subscription will remain active. If your Symantec enterprise subscription will expire in the next 30 to 90 days, we advise you to consider these options to determine the best alternative for your organization.

Develop a near-term plan to ensure that your organization's technology infrastructure continues to be safe and secure. The acquisition has impacted all Symantec partners, but you can check if there is a retail option available for purchasing the enterprise subscription you need. Do ask if there is a nonprofit discount available — if there is not a specific discount, there may be one available through an academic pricing program.

1. Explore our Bitdefender Donation Program, which includes Bitdefender GravityZone Business Security, an enterprise IT solution.

2. Bitdefender GravityZone Business Security is currently the best option for organizations in need of 20 to 50 licenses of a security solution via TechSoup Kenya.

GET BITDEFENDER GRAVITYZONE BUSINESS SECURITY

3. Look into a NortonLifeLock solution that may accommodate your organization's security needs. Those in need of 5 or fewer licenses should look into Norton Security Deluxe.

TechSoup Kenya strives to provide our community members with all the security solutions that they need. We actively seek to add other security-related products and services to our list of offers. We will update this post as soon as we receive any new information about the Symantec Donation Program, as well as any other alternatives that may become available.

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