Programme FAQ's

General

1.1 Which products are available through the Techsoup Kenya Programme?
1.2 Why do you charge administrative fees?
1.3 How do I contact you?
1.4 How can I get advice on selecting products?

Eligibility

2.1 Does my organisation qualify for the Techsoup Kenya Programme?

Registration

3.1 I would like to order products. How do I get started?
3.2 If someone else has already registered my organisation with the Techoup Kenya Programme, can I use this account to order products?
3.3 How can I find out my organisation's username and password?

Placing an Order

4.1 How do I place an order?
4.2 How many products can I order?
4.3 How often can my organisation order products?
4.4 My organisation has multiple branches. Can each branch place orders individually?
4.5 How can I pay for my order?

Delivery Address

5.1 Can the delivery address be different from my organisation's registered address?

Order Status

6.1 When can I expect to receive my order?
6.2 What should I do if I have a question about the status of my order?
6.3 What should I do if I want to cancel my order?

Refunds Returns

7.1 What should I do if I want to return my order?
7.2 In what form will refunds be issued?

Account Access

8.1 What do I do if I forget my organisation's username or password?
8.2 My organisation has been registered by someone else. How can I find out my organisation's username and password?

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For frequently asked questions about individual Donating Partners' programmes, please see:


General

1.1 Which products are available through the Techsoup Kenya Programme?

The Techsoup Kenya Programme offers donated technology products to eligible organisations. Please see Browse Products for further information.

1.2 Why do you charge administrative fees?

The Techsoup Kenya Programme will be charging an administrative fee for each request processed. The fee is to cover the cost of administering the donation programme.

Whilst administrative fees vary, charities will still make savings of between 92-96% on typical retail prices.

Fees ensure that the Techsoup Kenya Programme can continue to offer donated products as efficiently as possible, at the lowest possible cost.

1.3 How do I contact you?

Please see Contact Us.

1.4 How can I get advice on selecting products?

FREE help & advice on selecting products is available to organisations already registered with the Techsoup Kenya Programme, via support@techsoupkenya.or.ke.

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Eligibility

2.1 Does my organisation qualify for the Techsoup Kenya Programme?

The Techsoup Kenya Programme is available to Kenya non-profit organisations with Non-Governmanetal status as granted by the NGO Coordination Board. For more information see Eligibility Criteria.

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Registration

3.1 I would like to order products. How do I get started?

Please see Getting Started for further information.

3.2 If someone else has already registered my organisation with the Techsoup Kenya programme, can I use this account to order products?

Yes. You will need to use your organisation’s username and password to log in.

3.3 How can I find out my organisation’s username and password?

If you do not know your organisation's password, click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at support@techsoupkenya.or.ke.

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Placing an Order

4.1 How do I place an order?

Please see Placing an Order for further information.

4.2 How many products can I order?

Our Donor Partners maintain requirements for the number of products an organisation can order. For more information, please see:

4.3 How often can my organisation order products?

Our Donor Partners maintain requirements for the number of orders an organisation can place. For more information, please see:

4.4 My organisation has multiple branches. Can each branch place orders individually?

Yes, provided each branch has been awarded it's own exclusive nonprofit status by the NGO Coordination Board. If this is the case:

  • Complete the on-line form.
  • Once your branch has been registered, and Techsoup Kenya have confirmed it meets the required Eligibility Criteria, you will be able to place an order by logging in to the online shop using your branch’s username and password.
  • If your branch has already been registered, login from the home page.
  • If your branch has already been registered, but you do not know your username and password, click on Request New Password on the home page and enter your organisation’s registered email address. Your organisation’s username and password will be emailed to your organisation’s registered email address. If you do not know any of these details, then contact us at support@techsoupkenya.or.ke.

4.5 How can I pay for my order?

Payments can be made by manual invoice, credit or debit card through the online shop.

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Delivery Address

5.1 Can the delivery address be different from my organisation’s registered address?

It is a requirement of the Techsoup Kenya Programme that goods are delivered to the Delivery Address of your organisation.

Please note: Certain Donor Partners may permit goods to be delivered to a different address, provided confirmation of the delivery address is given in writing by a Trustee or Director of your organisation.

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Order Status

6.1 When can I expect to receive my order?

Products from our Donor Partners are subject to special processing. You can expect to receive your order as follows:

  • Microsoft - Up to 14 days from the date we receive your order


6.2 What should I do if I have a question about the status of my order?

Please e-mail your question to us at support@techsoupkenya.or.ke with 'Order Status Enquiry' as the subject line, and include the following information in the text of your email:

  • Organisation Name
  • Registered Charity Number
  • Order Confirmation Number

6.3 What should I do if I want to cancel my order?

Please e-mail us at support@techsoupkenya.or.ke with 'Order Cancellation Request' as the subject line, and include the following information in the text of your email:

  • Organisation Name
  • Registered Charity Number
  • Order Confirmation Number
  • Reason for Cancellation

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Refunds Returns

7.1 What should I do if I want to return my order?

Please e-mail us at support@techsoupkenya.or.ke with 'Order Return Request' as the subject line, and include the following information in the text of your email:

  • Organisation Name
  • Registered Charity Number
  • Order Confirmation Number
  • Reason for Return

7.2 In what form will refunds be issued?

Refunds will be issued by crediting the credit or debit card on which payment for the order was made.

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Account Access

8.1 What do I do if I forget my organisation’s username or password?

Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address or username. A new password will be emailed to you. If you do not know any of these details, then contact us at support@techsoupkenya.or.ke.

8.2 My organisation has been registered by someone else. How can I find out my organisation’s username and password?

Click on the Request New Password link on the right of the screen. You will be asked to enter your registered email address. A new password will be emailed to you. If you do not know any of these details, then contact us at support@techsoupkenya.or.ke.

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Other TechSoup Sites

 

Contact Us!

For queries and support please contact:
Kenya Community Development Foundation
Tel: 020 8067440/1/1
Mobile: +254 722 168480 or +254 733 576435
Email: support@techsoupkenya.or.ke or techsoupsupport@kcdf.or.ke